Terms & Conditions

1.1“Agreement” means the contract between Rentmigo and the Customer for the provision of the Services, which incorporates these Terms and Conditions.

1.2“Terms and Conditions” (or “Terms”) means this document, including any documents referred to herein (such as our Privacy Policy).

1.3“Rentmigo”, “we”, or “us” means Rentr Solutions Ltd, a company registered in England and Wales with company number 15296765 and registered office at 727–729 High Road, London, United Kingdom, N12 0BP.

1.4“Customer” or “you” means the individual tenant who applies for and uses the Service.

1.5“Service” means either or both of (a) Rentmigo’s credit building service that verifies your Rent payments and reports them to one or more Credit Reference Agencies (CRAs) to help build your credit history (“Credit Builder Service”) and/or (b) Rentmigo’s guarantee coverage for tenants (“Rent Guarantee Service”).

1.6“Credit Reference Agency” or “CRA” means an independent credit reference agency (such as Experian, Equifax, or any other such agency to which Rentmigo reports Rent payment data).

1.7“Credit Report” means an individual’s credit file or report held by a CRA (which may include Rent payment information reported through the Service).

1.8“Order” means the Customer’s application or request to subscribe to the Service, typically made through the signup process on Rentmigo’s website or app and agreeing to these Terms.

1.9“Open Banking Data” means information about the Customer’s designated payment account(s) obtained via an authorised Account Information Service Provider (AISP) with the Customer’s consent, used for verifying Rent payments.

1.10“Plaid” means the third-party open-banking platform Rentmigo uses (Plaid Financial Ltd, Firm Reference Number 804718) to access the Customer’s Open Banking Data, with their authorisation, for the purposes of verifying Rent payments.

1.11“Data Protection Legislation” means all applicable data protection and privacy laws in force from time to time in the UK, including the UK GDPR and the Data Protection Act 2018, as amended, and any successor legislation.

1.12“Privacy Policy” means Rentmigo’s privacy policy, which explains how Rentmigo uses and protects personal data. The Privacy Policy is available on our website and is incorporated by reference into these Terms.

1.13“Rent Guarantee Contract” the contract between the Customer, Rentmigo and the Customer’s landlord in which Rentmigo agrees to indemnify the landlord should the Customer fail to pay rent. In the event of inconsistency between this agreement and the Rent Guarantee Contract, the terms of the Rent Guarantee Contract shall prevail.

1.14In these Terms, “including” means “including without limitation”, and references to any statute or regulation include any amendments or successor legislation.

2.1The Order constitutes an offer by the Customer to purchase the Service in accordance with these Terms.

2.2The Order shall be deemed accepted, and the Agreement shall come into existence, when we confirm that we have successfully completed our verification checks and issue a confirmation email to you (“Commencement Date”).

2.3The Agreement constitutes the entire agreement between the parties. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of Rentmigo that is not set out in the Agreement.

2.4Any descriptions or illustrations contained in our advertising, website or brochures are issued for the sole purpose of giving an approximate idea of the Service. They shall not form part of the Agreement or have any contractual force.

2.5These Terms apply to the Agreement to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.6You must be at least 18 years old to benefit from the Service.

2.7Regulatory Status: The Credit Builder Service involves reporting factual rent-payment data only and therefore constitutes an unregulated credit-information service under article 36H of the Financial Services and Markets Act 2000 (Regulated Activities) Order 2001. Accordingly, Rentmigo is not required to be authorised by the Financial Conduct Authority for the provision of this Service.

3.1Authorising Plaid: During sign up you will be redirected to Plaid to authorise Rentmigo to access your Open Banking Data for the purpose of verifying your Rent payments. Plaid is authorised by the FCA as an Account Information Service Provider (Firm Reference Number 804718). You may need to re-authorise Plaid every 90 days or when your bank login details change.

3.2Once your Rent payment is verified, we will report it to the relevant CRA(s) once per month. We use reasonable endeavours to ensure that all reports accurately reflect the Rent payments we have verified.

3.3No Negative Reporting: Rentmigo does NOT report negative information about your rent payments to Equifax or Experian. We only report verified on-time rent payments to help build your credit history. If you miss a rent payment or pay late, we simply do not report that month’s payment rather than reporting it as missed or late.

3.4Credit Score Improvement (No Guarantee Disclaimer): Regularly reporting verified on-time Rent payments is highly likely to have a positive impact on your credit profile and may improve your credit score. However, Rentmigo provides a factual rent-payment reporting service only. We do not provide financial advice, debt counselling, credit repair services, or any guarantee regarding changes to your credit score or creditworthiness. Actual improvement to your credit score will depend on your individual financial circumstances and the proprietary models of Credit Reference Agencies.

3.5You can request a validated Rent Statement (covering letter plus at least three months’ verified payments) for a fee of £10 (including VAT).

3.6Rentmigo does not operate a rent-collection or rent-guarantee service and does not chase Rent arrears on behalf of your Landlord. We do not guarantee payment of Rent or notify your Landlord of non-payment.

3.7Open Banking Connection Requirement: You must maintain an active and consented Open Banking connection via Plaid to allow verification of your Rent payments. If your bank connection remains inactive for more than 30 days, we reserve the right to suspend reporting your Rent payments to Credit Reference Agencies until you re-connect your bank. If your connection remains inactive for more than 60 days, we reserve the right to terminate the Service immediately upon notice. If you do not have a UK bank account, we instead ask you to provide bank statements showing that your rent has been paid on time. This allows us to carry out equivalent checks and assess your rental history fairly.

3.8We do not verify or report Rent payments made before your Commencement Date (“past payments”).

4.1Customer Checks. To provide our Service and assess your eligibility fairly and securely, we are required to carry out certain identity and affordability checks.

4.2Authorising Plaid: During signup, if you have a UK bank account, you will be redirected to Plaid to authorise Rentmigo to access your Open Banking Data for the purpose of verifying your income via payroll, bank data or other uploaded documents, and to confirm affordability. Plaid is authorised by the FCA as an Account Information Service Provider (Firm Reference Number 804718). You may need to re-authorise Plaid every 90 days or when your bank login details change.

4.3We also require proof of identity, such as a passport, and where applicable, visa or immigration documentation. This helps us confirm your identity and comply with legal requirements, including anti-fraud.

4.4We will also carry out a “soft credit check”. This does not affect your credit score and is used only to help us understand your financial profile and assess affordability.

4.5Once the information set out in clause 4.1 above is verified, you will receive coverage documentation to present to your landlord and/or letting agent.

4.6You must promptly notify us by writing to support@rentmigo.co.uk of any significant changes to your employment or financial circumstances or any other circumstances which may prevent you from complying with your obligation to pay rent, and therefore prejudice our position as a guarantor. We reserve the right to re-assess our provision of the Rent Guarantee Service to you as a result of any such significant change. Your right to terminate the Rent Guarantor Service is set out in the Guarantor Service Contract. The terms will cease to apply with respect to the Rent Guarantor Service when the Guarantee Service Contract terminated or expires.

5.1You must: (a) ensure the information provided to us in order to benefit from the Services, including, without limitation in your Order, is complete and accurate (including, without limitation, with respect to the Credit Builder Service, the Rent amount, due date and frequency); (b) cooperate with us in all matters relating to the Service; (c) promptly provide any information we reasonably require; and (d) pay the Fees in accordance with clause 6.

5.2If our performance of the Credit Builder Service is prevented or delayed by your act or omission (“Customer Default”), we may suspend the Service until you remedy the Customer Default, and we will not be liable for any resultant costs or losses.

Rent Guarantee Service

6.1In accordance with the Rent Guarantee Contract, we will act as your property guarantor in consideration of a fee to be agreed. The exact cost will depend on various factors, including the rental amount and our risk assessment. If you do not agree to and pay the Fee, we will not enter into the Rent Guarantor Contract and we will not provide the Rent Guarantor Service. We will provide the Rent Guarantee Service once you have successfully passed all the above-mentioned customer checks, and we have received the Fee.

6.2Fees are payable in GBP in advance through Stripe. Payments made through Stripe are subject to Stripe’s terms and conditions and other policies available at stripe.com/legal and stripe.com/privacy. We assume no liability or responsibility for any payments made via Stripe. By providing your payment details, you authorise us and our payment processors to charge the applicable Fees and any relevant taxes in accordance with applicable laws and regulations.

6.3No Refunds (Outside Cooling-Off): Except as expressly stated otherwise in these Terms, Fees are non-refundable except where required by your statutory rights (for example, if the Service is not provided with reasonable care and skill). See clause 8 for details on cancellation rights and refunds.

Credit Builder Service

7.1We reserve the right to verify your identity, tenancy details, and property ownership via third-party services (including Land Registry data) before accepting your Order for the Credit Builder Service.

7.2We may contact your Landlord to confirm tenancy details. By completing the Order for Credit Builder Service you authorise us to do so.

7.3Rent Guarantee Service: We reserve the right to carry out any of the customer checks set out in clause 4.1 above before agreeing to provide you with the Rent Guarantee Service.

7.4If any such verification checks cannot be completed to our satisfaction, we may decline to provide the Service to you.

8.114-Day Cooling-Off Period: If you are a consumer, you have 14 days from the Commencement Date to cancel without giving a reason.

8.2How to Cancel Within 14 Days: Email support@rentmigo.co.uk with your cancellation request. We will acknowledge receipt without undue delay.

8.3Refund upon Cancellation: If you cancel within the 14-day cooling-off period we will refund any Fees you have paid, less either (a) a pro-rata amount that fairly reflects the value of the Service already supplied up to cancellation, or (b) a single administration charge of no more than £5 – whichever is lower. We will make the refund without undue delay and at the latest within 14 days of your cancellation, using the same payment method you used for the initial transaction.

8.4Commencement of Service During Cooling-Off: By signing up you request that we start supplying the Service immediately. If you later cancel within 14 days, clause 8.3 will apply.

8.5Charges if Service Started: If we have already begun to supply the Service at your express request during the cooling-off period, any refund will be calculated in accordance with clause 8.3.

8.6With respect to the Rent Guarantee Service, the cooling-off period will end when the Rent Guarantee Contract is executed by the relevant parties to the Rent Guarantee Contract. Once executed, the Rent Guarantee Service will have commenced, and you shall not be entitled to terminate the agreement under this clause 8.

8.7Cancellation after 14 Days: After the cooling-off period you may cancel the Service in accordance with clause 10.

8.8Statutory Rights: This cancellation policy is in addition to your statutory rights.

9.1All intellectual property rights in the Service are owned by or licensed to Rentmigo.

9.2We grant you a limited, non-exclusive, revocable licence to use the Service for personal, non-commercial purposes.

10.1Your Right to Terminate the Credit Builder Service: After the 14-day cooling-off period you may terminate the Credit Builder Service on 15 days’ notice (one full billing cycle) by emailing support@rentmigo.co.uk; unless we confirm an earlier termination, please assume 30 days.

10.2Your Right to Terminate the Rent Guarantee Service: After the 14-day cooling-off period you may terminate the Rent Guarantee Service subject to either (a) the parties not having yet entered into the Rent Guarantee Contract and/or (b) the Rent Guarantee Contract having been terminated, thereby releasing us from our obligations.

10.3Our Right to Terminate: We may terminate the Agreement on 30 days’ notice, or immediately if you materially breach these Terms, become insolvent, or we discontinue the Service, or with respect to the Rent Guarantee Service, as may be set out in the Rent Guarantee Contract.

10.4Effect of Termination: When either you or we terminate the Agreement: (a) We will stop providing the Service from the effective date of termination; (b) We will cease reporting your Rent payments to CRAs; (c) clauses intended to survive termination (including 12 and 13) will continue in force; and (d) you shall immediately pay all outstanding amounts due to us (if any).

11.1Termination does not affect any accrued rights or obligations.

12.1Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded by law.

12.2Subject to clause 12.1, Rentmigo shall not be liable for: (a) loss of profit, business or opportunity; (b) indirect, consequential or special losses; or (c) loss or damage not reasonably foreseeable at the time of contract.

12.3The Service is for personal purposes only. We have no liability for any business losses.

12.4Total Liability Cap: Subject to clause 12.1 and clause 12.5A below, if we are found liable to you for any cause, our total liability will not exceed an amount equal to the fees you paid to us in the 12 months immediately preceding the claim.

12.5We do not guarantee any particular credit-score outcome.

12.5APersonal-Data Breaches: Nothing in these Terms limits or excludes our liability for (i) any proven loss you suffer that is caused by our breach of UK GDPR or the Data Protection Act 2018 resulting in an unauthorised disclosure or loss of your personal data, or (ii) any other liability that cannot lawfully be limited or excluded.

13.1You agree to indemnify us only for direct losses and reasonable costs that we suffer solely as a result of (a) your fraudulent use of the Service, or (b) your wilful and material breach of these Terms. This indemnity does not extend to indirect or consequential losses.

13.2We will notify you promptly of any third party claim that gives rise to an indemnity obligation and will allow you to participate, at your own expense, in the defence and settlement of the claim.

13.3Nothing in this clause 13 affects your statutory rights as a consumer.

14.1Your use of our website is governed by our Website Terms of Use.

14.2You must keep your account credentials confidential. We may disable your account if we suspect misuse.

14.3Security: You must not share your account credentials with anyone. We are not responsible for losses arising from your failure to adequately safeguard your account information.

15.1Force Majeure: We are not liable for any failure or delay caused by events beyond our reasonable control.

15.2Assignment: We may transfer our rights and obligations under the Agreement. You may not do so without our consent.

15.3Notices: Formal notices must be sent by email to support@rentmigo.co.uk or by post to our registered office (clause 1.3). Notices to you will be sent to the email address on your account.

15.4Statutory Rights: Nothing in these Terms affects your consumer statutory rights.

15.5Severance: If any provision is found invalid, the remainder shall continue in force.

15.6Governing Law: These Terms are governed by English law, and the courts of England and Wales have exclusive jurisdiction.

15.7Variation of Terms: Rentmigo reserves the right to vary these Terms and Conditions from time to time. We will give you at least 30 days’ advance notice of any material changes via email to the email address registered on your account. If you object to any proposed changes, you may terminate the Service by giving notice within this 30-day period without penalty or further obligation.