Rentr Solutions Ltd – Credit Building Membership Terms & Conditions

Version 1.2 – Effective 06 May 2025

1. Definitions

1.1 "Agreement" means the contract between Rentmigo and the Customer for the provision of the Services, which incorporates these Terms and Conditions.

1.2 "Terms and Conditions" (or "Terms") means this document, including any documents referred to herein (such as our Privacy Policy).

1.3 "Rentmigo", "we", or "us" means Rentr Solutions Ltd, a company registered in England and Wales with company number 15296765 and registered office at 727–729 High Road, London, United Kingdom, N12 0BP.

1.4 "Customer" or "you" means the individual tenant who applies for and uses the Rentmigo credit building membership Service.

1.5 "Service" (or "Membership") means Rentmigo's credit building membership service that verifies your Rent payments and reports them to one or more Credit Reference Agencies (CRAs) to help build your credit history.

1.6 "Credit Reference Agency" or "CRA" means an independent credit reference agency (such as Experian, Equifax, or any other such agency to which Rentmigo reports Rent payment data).

1.7 "Credit Report" means an individual's credit file or report held by a CRA (which may include Rent payment information reported through the Service).

1.8 "Order" means the Customer's application or request to subscribe to the Service, typically made through the sign‑up process on Rentmigo's website or app and agreeing to these Terms.

1.9 "Open Banking Data" means information about the Customer's designated payment account(s) obtained via an authorised Account Information Service Provider (AISP) with the Customer's consent, used for verifying Rent payments.

1.10 "Plaid" means the third‑party open‑banking platform Rentmigo uses (Plaid Financial Ltd, Firm Reference Number 804718) to access the Customer's Open Banking Data, with their authorisation, for the purposes of verifying Rent payments.

1.11 "Data Protection Legislation" means all applicable data protection and privacy laws in force from time to time in the UK, including the UK GDPR and the Data Protection Act 2018, as amended, and any successor legislation.

1.12 "Privacy Policy" means Rentmigo's privacy policy, which explains how Rentmigo uses and protects personal data. The Privacy Policy is available on our website and is incorporated by reference into these Terms.

1.13 In these Terms, "including" means "including without limitation", and references to any statute or regulation include any amendments or successor legislation.

2. Basis of Contract

2.1 The Order constitutes an offer by the Customer to purchase the Service in accordance with these Terms.

2.2 The Order shall be deemed accepted, and the Agreement shall come into existence, when we confirm that we have successfully completed our verification checks and issue a confirmation email to you ("Commencement Date").

2.3 The Agreement constitutes the entire agreement between the parties. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of Rentmigo that is not set out in the Agreement.

2.4 Any descriptions or illustrations contained in our advertising, website or brochures are issued for the sole purpose of giving an approximate idea of the Service. They shall not form part of the Agreement or have any contractual force.

2.5 These Terms apply to the Agreement to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.6 You must be at least 18 years old to purchase the Service.

2.7 Regulatory Status: The Service involves reporting factual rent‑payment data only and therefore constitutes an unregulated credit‑information service under article 36H of the Financial Services and Markets Act 2000 (Regulated Activities) Order 2001. Accordingly, Rentmigo is not required to be authorised by the Financial Conduct Authority for the provision of this Service.

3. Supply of Service

3.1 Authorising Plaid: During sign‑up you will be redirected to Plaid to authorise Rentmigo to access your Open Banking Data for the purpose of verifying your Rent payments. Plaid is authorised by the FCA as an Account Information Service Provider (Firm Reference Number 804718). You may need to re‑authorise Plaid every 90 days or when your bank login details change.

3.2 Once your Rent payment is verified, we will report it to the relevant CRA(s) once per month. We use reasonable endeavours to ensure that all reports accurately reflect the Rent payments we have verified.

3.3 No Negative Reporting: Rentmigo does NOT report negative information about your rent payments to Equifax or Experian. We only report verified on-time rent payments to help build your credit history. If you miss a rent payment or pay late, we simply do not report that month's payment rather than reporting it as missed or late.

3.4 Credit Score Improvement (No Guarantee Disclaimer):Regularly reporting verified on-time Rent payments is highly likely to have a positive impact on your credit profile and may improve your credit score. However, Rentmigo provides a factual rent‑payment reporting service only. We do not provide financial advice, debt counselling, credit repair services, or any guarantee regarding changes to your credit score or creditworthiness. Actual improvement to your credit score will depend on your individual financial circumstances and the proprietary models of Credit Reference Agencies.

3.5 You can request a validated Rent Statement (covering letter plus at least three months' verified payments) for a fee of £10 (including VAT).

3.6 Rentmigo does not operate a rent‑collection or rent‑guarantee service and does not chase Rent arrears on behalf of your Landlord. We do not guarantee payment of Rent or notify your Landlord of non‑payment.

3.7 Open Banking Connection Requirement:You must maintain an active and consented Open Banking connection via Plaid to allow verification of your Rent payments. If your bank connection remains inactive for more than 30 days, we reserve the right to suspend reporting your Rent payments to Credit Reference Agencies until you re‑connect your bank. If your connection remains inactive for more than 60 days, we reserve the right to terminate your Membership immediately upon notice.

During any suspension period prior to termination, Membership Fees will continue to accrue and remain payable unless you terminate your Membership according to Clause 9.

3.8 We do not verify or report Rent payments made before your Commencement Date ("past payments").

4. Customer Obligations

4.1 You must: (a) ensure the information provided in your Order is complete and accurate (including Rent amount, due date and frequency); (b) co‑operate with us in all matters relating to the Service; (c) promptly provide any information we reasonably require; and (d) pay the Fees in accordance with clause 5.

4.2 If our performance of the Service is prevented or delayed by your act or omission ("Customer Default"), we may suspend the Service until you remedy the Customer Default, and we will not be liable for any resultant costs or losses.

5. Fees and Payment

5.1 Membership Fee: The Service is provided for a monthly fee of £5.99, payable in advance by debit or credit card.

5.2 Your first £5.99 payment is taken on sign‑up. Subsequent payments are taken monthly on or around the same calendar day.

5.3 If any payment is declined or returned unpaid, we may retry collection. If payment remains unpaid, we may suspend the Service and charge interest on overdue amounts at 3% per annum above the Bank of England base rate.

5.4 If you change your payment card, you must update your payment details in your account.

5.5 If your card expires, you must update your payment details in your account.

5.6 We will give at least one month's notice of any change to the Membership Fee, during which you may cancel per clause 9.

5.7 No Refunds (Outside Cooling‑Off): Except as expressly stated otherwise in these Terms, membership fees are non‑refundable except where required by your statutory rights (for example, if the Service is not provided with reasonable care and skill). See clause 7 for details on cancellation rights and refunds.

5.8 We do not anticipate frequent changes to fees. If we do, we will provide one month's notice, during which you can cancel under clause 9.

6. Verification and Checks

6.1 We reserve the right to verify your identity, tenancy details, and property ownership via third‑party services (including Land Registry data) before accepting your Order.

6.2 We may contact your Landlord to confirm tenancy details. By completing the Order you authorise us to do so.

6.3 If verification checks cannot be completed satisfactorily, we may decline your Order.

7. Cooling‑Off and Cancellation Rights

7.1 14‑Day Cooling‑Off Period: If you are a consumer, you have 14 days from the Commencement Date to cancel without giving a reason.

7.2 How to Cancel Within 14 Days: Email support@rentmigo.co.uk with your cancellation request. We will acknowledge receipt without undue delay.

7.3 Refund upon Cancellation: If you cancel within the 14‑day cooling‑off period we will refund any membership fees you have paid, less either (a) a pro‑rata amount that fairly reflects the value of the Service already supplied up to cancellation, or (b) a single administration charge of no more than £5 – whichever is lower. We will make the refund without undue delay and at the latest within 14 days of your cancellation, using the same payment method you used for the initial transaction.

7.4 Commencement of Service During Cooling‑Off: By signing up you request that we start supplying the Service immediately. If you later cancel within 14 days, clause 7.3 will apply.

7.5 Charges if Service Started: If we have already begun to supply the Service at your express request during the cooling‑off period, any refund will be calculated in accordance with clause 7.3.

7.6 Effect of Cancellation: Cancelling within the cooling‑off period ends your Membership. You may re‑apply in the future (subject to our acceptance).

7.7 Cancellation after 14 Days: After the cooling‑off period you may cancel on 30 days' notice per clause 9.

7.8 Statutory Rights: This cancellation policy is in addition to your statutory rights.

8. Intellectual Property

8.1 All intellectual property rights in the Service are owned by or licensed to Rentmigo.

8.2 We grant you a limited, non‑exclusive, revocable licence to use the Service for personal, non‑commercial purposes.

9. Termination of Membership

9.1 Your Right to Terminate: After the 14‑day cooling‑off period you may terminate your Membership on 30 days' notice (one full billing cycle) by emailing support@rentmigo.co.uk; unless we confirm an earlier termination, please assume 30 days.

9.2 Our Right to Terminate: We may terminate the Agreement on 30 days' notice, or immediately if you materially breach these Terms, become insolvent, or we discontinue the Service.

9.3 Effect of Termination: When either you or we terminate the Agreement: (a) We will stop providing the Service from the effective date of termination; (b) We will cease reporting your Rent payments to CRAs; (c) Clauses intended to survive termination (including 11 and 12) will continue in force.

10. Consequences of Termination

10.1 Termination does not affect any accrued rights or obligations.

10.2 You remain responsible for any outstanding Rent owed to your Landlord.

11. Limitation of Liability

11.1 Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded by law.

11.2 Subject to clause 11.1, Rentmigo shall not be liable for: (a) loss of profit, business or opportunity; (b) indirect, consequential or special losses; or (c) loss or damage not reasonably foreseeable at the time of contract.

11.3 The Service is for personal credit‑building purposes only. We have no liability for any business losses.

11.4 Total Liability Cap: Subject to clause 11.1 and clause 11.5A below, if we are found liable to you for any cause, our total liability will not exceed an amount equal to the Fees you paid to us in the 12 months immediately preceding the claim.

11.5 We do not guarantee any particular credit‑score outcome.

11.5A Personal‑Data Breaches: Nothing in these Terms limits or excludes our liability for (i) any proven loss you suffer that is caused by our breach of UK GDPR or the Data Protection Act 2018 resulting in an unauthorised disclosure or loss of your personal data, or (ii) any other liability that cannot lawfully be limited or excluded.

12. Indemnity

12.1 You agree to indemnify us only for direct losses and reasonable costs that we suffer solely as a result of (a) your fraudulent use of the Service, or (b) your wilful and material breach of these Terms. This indemnity does not extend to indirect or consequential losses.

12.2 We will notify you promptly of any claim that gives rise to an indemnity obligation and will allow you to participate, at your own expense, in the defence and settlement of the claim.

12.3 Nothing in this clause 12 affects your statutory rights as a consumer.

13. Use of Website / Account Security

13.1 Your use of our website is governed by our Website Terms of Use.

13.2 You must keep your account credentials confidential. We may disable your account if we suspect misuse.

13.3 Security: You must not share your account credentials with anyone. We are not responsible for losses arising from your failure to adequately safeguard your account information.

14. General

14.1 Force Majeure: We are not liable for any failure or delay caused by events beyond our reasonable control.

14.2 Assignment: We may transfer our rights and obligations under the Agreement. You may not do so without our consent.

14.3 Notices: Formal notices must be sent by email to support@rentmigo.co.uk or by post to our registered office (clause 1.3). Notices to you will be sent to the email address on your account.

14.4 Statutory Rights: Nothing in these Terms affects your consumer statutory rights.

14.5 Severance: If any provision is found invalid, the remainder shall continue in force.

14.6 Governing Law: These Terms are governed by English law, and the courts of England and Wales have exclusive jurisdiction.

14.7 Variation of Terms:Rentmigo reserves the right to vary these Terms and Conditions from time to time. We will give you at least 30 days' advance notice of any material changes via email to the email address registered on your account. If you object to any proposed changes, you may terminate your Membership by giving notice within this 30‑day period without penalty or further obligation.

15. Contact Information

Email: support@rentmigo.co.uk (for all customer support, cancellations and complaints)

Postal Address: Rentr Solutions Ltd, 727–729 High Road, London, N12 0BP, United Kingdom.

Last updated: May 2025